ISO 10001/ISO 10002-Customer Satisfaction
ISO 10001- Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
Improve your organization’s customer satisfaction codes of conduct.
What is ISO 10001?
ISO 10001 contains promises made to customers by an organization concerning its behavior. This standard is a proven framework for any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations, in order to enhance customer satisfaction. This quality management system establishes customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes.
Why is ISO 10001 important for your business?
ISO 10001 provides guidance for determining customer needs and expectations, improving customer communication and reducing customer complaints. It applies to external customers only and can be used by any organization no matter the industry. ISO 10001 also includes examples of codes of conduct (Annex A) and provides specific instruction for small businesses (Annex C).
The benefits of ISO 10001
- Customer retention
- Brand Reputation
- Operational efficiency
- Improved internal communication and relations
- Increased customer satisfaction
- Flexibility
- Continual improvement
Why choose Merrifield Certification
ISO 10001- Quality Management System certification from Merrifield Certification will help your organization develop and improve performance. With a team of highly competent auditors we aim to deliver direct, convenient and reliable service to our customers, tailored to their needs and implement a framework by applying a systematic approach to manage their business processes, with respect to customer’s demands and regulatory requirements. The services that Merrifield Certification offers involve:
- Competitive fee with no hidden charge or unexpected invoices
- Qualified personnel dedicated to your specific business sector that can provide effective added value.
- We can also act as a one-stop provider for many of your certification needs by offering bundled product testing and certification services.
Contact us for our full certification process or a preliminary gap assessment for your current Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations as per ISO 10001.
Merrifield Certification Mark
The ISO 10001 certification mark from Merrifield Certification demonstrates your compliance and efforts towards continuous excellence. The prestige of the Merrifield Certification mark also indicates that your systems and processes have been evaluated by one of the most recognized names in quality and compliance.
Merrifield Certification certificates
All certificates issued by Merrifield Certification are subject to annual audits and verification. You may contact us in order to receive information about:
- Geographical areas in which it operates;
- The status of a given certification;
- The name, related normative document, scope and geographical location (city and country) for a specific certified client.
ISO 10002- Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
The implementation of this standard will help you handle customers’ complaints, maintain image of your organisation and gain a competitive advantage.
What is ISO 10002?
ISO 10002 is a proven framework for industrial facilities, commercial facilities, or entire organizations to manage process of customers’ complaints —including planning, design, development, operation, maintenance and improvement. A Customer satisfaction management system establishes the structure and discipline to implement technical and management strategies that significantly diminish customer dissatisfaction and increase your company’s earnings over time. Complaint management is challenging as there is not always a concrete solution to the problem.
Why is ISO 10002 important for your business?
Complaint handling system is at the forefront of actions that contribute to an organization’s effective operation. Many organizations across all industries are faced with the customer dissatisfaction which can be very harmful. It is now critical for businesses to objectively evaluate their own Guidelines for complaints handling in order to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handing system for their customers.
The benefits of ISO 10002
- Customer retention
- Brand reputation
- Operational efficiency
- Improved internal communication and relations
- Flexibility
- Continual improvement of your company
Why choose Merrifield Certification
ISO 10002- Quality management system certification from Merrifield Certification will help your organization develop and improve performance. With a team of highly competent auditors we aim to deliver direct, convenient and reliable service to our customers, tailored to their needs and implement a framework by applying a systematic approach to manage their business processes, with respect to customer’s demands and regulatory requirements. The services that Merrifield Certification offers involve:
- Competitive fee with no hidden charge or unexpected invoices
- Qualified personnel dedicated to your specific business sector that can provide effective added value.
- We can also act as a one-stop provider for many of your certification needs by offering bundled product testing and certification services.
Contact us for our full certification process or a preliminary gap assessment for your current Quality Management System as per ISO 10002.
Merrifield Certification Mark
The ISO 10002 certification mark from Merrifield Certification demonstrates your compliance and efforts towards continuous excellence. The prestige of the Merrifield Certification mark also indicates that your systems and processes have been evaluated by one of the most recognized names in quality and compliance.
Merrifield Certification certificates
All certificates issued by Merrifield Certification are subject to annual audits and verification. You may contact us in order to receive information about:
- Geographical areas in which it operates;
- The status of a given certification;
- The name, related normative document, scope and geographical location (city and country) for a specific certified client.